Introduction
iNNER-EYE Foundation is a charitable organization committed to humanitarian causes including education, women empowerment, livelihood, health, disaster relief, and social welfare initiatives. Donations received are utilized to support these programs and are treated with utmost responsibility and transparency.
This Refund & Cancellation Policy outlines the terms under which refunds may be considered for donations made through our website or other official channels.
Nature of Donations
All donations made to iNNER-EYE Foundation are:
- Voluntary contributions
- Intended for charitable purposes
- Non-refundable in general
By making a donation, the donor acknowledges and agrees that the funds will be used at the discretion of the Foundation to support its ongoing and future initiatives.
No Refund Policy (General Rule)
As a standard policy:
- Donations once made cannot be refunded or cancelled
- This applies to both one-time and recurring donations
This policy ensures that funds are efficiently allocated to beneficiaries and ongoing programs without disruption.
No Refund Policy (General Rule)
Refunds may be considered only under the following exceptional circumstances:
Duplicate Transactions
- If a donor has made multiple payments for the same purpose unintentionally
- Refund will be processed for the excess amount after verification
Technical Errors
- Payment deducted but donation not recorded
- System or gateway error resulting in incorrect transaction
Incorrect Amount Paid
If a donor mistakenly enters a significantly higher amount than intended
Refund Request Process
To request a refund under eligible cases:
- The donor must submit a request within 7 days of the transaction
- Request must include:
- Full Name
- Transaction ID / Payment Reference
- Date of Donation
- Amount Donated
- Reason for refund request
Requests can be sent via email at innereye@innereyefoundation.org
Refund Approval and Processing
- All refund requests are subject to verification and approval by iNNER-EYE Foundation
- The Foundation reserves the right to:
- Accept or reject any refund request
- Request additional information if required
If approved:
- Refunds will be processed within 7–10 working days
- Refund will be credited to the original payment method only
Recurring Donations (Subscription Cancellation)
- Donors who have opted for recurring donations may cancel future payments at any time
- Cancellation can be done:
- Through the payment gateway (e.g., Razorpay dashboard)
- By contacting the Foundation
Note:
- Amount already debited will not be refunded, except under eligible cases mentioned above
- Cancellation will apply only to future transactions
Payment Gateway Disclaimer
All payments are processed through secure third-party payment gateways.
iNNER-EYE Foundation shall not be responsible for:
- Transaction failures or technical issues beyond its control
- Delays in refund caused by banks or payment processors
Tax Exemption Implications
- If a refund is processed, any issued tax exemption certificate (80G) shall become invalid
- Donors must not claim tax benefits on refunded amounts
Fraudulent or Unauthorized Transactions
- If you suspect an unauthorized transaction, you must notify us immediately
- The Foundation will assist in investigation, but resolution may depend on the payment gateway or bank
Tax Exemption Implications
iNNER-EYE Foundation reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Updated policies will be posted on the website and will be effective immediately upon publication.
Contact Information
For refund-related queries or assistance: Email: innereye@innereyefoundation.org OR Phone: +91 8031597481
